FAQ

General

What are the fundamental differences between The Epoch Times and other media?
  1. The Epoch Times is the first and only media that exposes the true nature, impact, and ultimate goal of communism. We explain how communist ideology has spread around the world in different forms and caused damage to our moral foundation and to Eastern and Western traditions. We also discuss the outcomes of socialism and its impact on countries’ economic and political stability. We believe that the media has a duty to be upright and responsible to society.
  2. The Epoch Times is independent of any influence from corporations, governments, or political parties. Our only goal is to bring our readers accurate information and to be responsible to the public.
  3. The Epoch Times is nonpartisan and values-based. We believe true journalism is based on moral principles. We focus on important issues and on policies and their impact, not partisanship. We report the truth in the midst of a biased media environment. We don’t follow the unethical trend of agenda-driven journalism, but instead use our principles of Truth and Tradition as our guiding light to report honestly.
What is The Epoch Times story?

The Epoch Times was founded in 2000, the aim being to bring truthful and uncensored news to people immersed in the Chinese Communist regime’s propaganda.

Our founder, John Tang, left China after the Tiananmen Square massacre in order to study physics in the United States. He thought he had left the communist system behind.

However, after seeing that the Chinese Communist Party’s propaganda was being spread throughout the world, he started The Epoch Times in his basement in Atlanta, Georgia, to offer a perspective independent of the communist regime.

A few months after we began publishing, our reporters were arrested in China. They were given three- to ten-year prison terms for the “crime” of reporting the truth. Some were tortured. From the beginning, we’ve been committed to getting the truth out under difficult circumstances. This is and will forever be part of our DNA.

Over the last 19 years, we’ve built The Epoch Times into a stalwart bastion of news that equips people with the facts—free from ideology—and allows them to make up their own minds on crucial topics.

By exposing unscrupulous people and groups who subvert our society, and by truthfully reporting, we’re ensuring a bright future for our children and grandchildren.

We are headquartered in New York City and have grown into an international media outlet that publishes in 21 languages.

What can Epoch Times subscribers expect?
  1. Truthful news at a time when fake, skewed, or inaccurate news is widespread
  2. News and issues that matter instead of trivial or sensational stories
  3. True independence without spin and free from political agenda and influence
  4. Positive and inspiring aspects of stories that give people joy and optimism – like a life companion or friend for people to lean on
  5. Truthful reporting on important China-related news that other media often choose to omit
  6. Coverage of U.S. news – such as the Trump administration and Spygate – that other media do not report, or report in a distorted and biased way
  7. Traditional journalism that upholds virtue, ethics, and morality
  8. Exposure of the pervasive, worldwide influence of communism—an imminent threat that seeks to destroy traditional values and break apart stable societies
  9. Reports on traditional cultures and ancient wisdom that hold the keys to unlocking health, well-being, and enduring happiness
  10. Encouragement of integrity, humanity, and hope
I like The Epoch Times, but what if I don’t have time to read it every week?

Many of our readers tell us that the benefit of The Epoch Times in their lives is so great that they look forward to it even more than television sagas and social media time. The Epoch Times was created for people like you who care about family values, traditional culture, and the future of this nation.

I like The Epoch Times, but what if I can’t afford to subscribe?

Many of our readers tell us that the benefits of The Epoch Times in their lives is so great that they look forward to it even more than television sagas or social media time.

For the cost of €4,50 or £4,00 per week, or even less during special offers such as our launch offer, even a single one of our original, in-depth articles makes the price well worth it, many subscribers tell us. Our analysis of mainstream media’s manipulation of public opinion can help bring clarity; we bring you the unadorned facts about stories other media ignore such as Huawei, China’s Confucius Institutes, and the Spygate scandal in the United States.

Many loyal but busy subscribers read only a few of our valuable headlines or perhaps one article, and then share their copy with others, while some subscribers read us cover to cover. Some readers choose to donate to us to bolster their support of our mission. They thank us sincerely and wish they could help out more.

It’s actually very difficult to keep an independent media company going and thriving. Every penny of your subscription cost helps us deliver Truth and Tradition – our motto – to every European and UK citizen. We salute you and we couldn’t do what we’re doing without your support.

Why should I subscribe to The Epoch Times?

Subscribe and you will get global news, US news, China news, unique commentary and analysis, arts, traditions, culture, family, food, travel, crosswords, puzzles, and more!

The Epoch Times is driven by its mission, not by money.

One of the biggest threats humanity faces is the struggle between freedom and communism. It’s a battle The Epoch Times has been covering from the front lines for the past 19 years, and we’re happy that more and more people have begun to pay close attention to this threat.

The biggest socialist/communist regime on this planet is the Chinese Communist regime, which is one of the biggest threats to the free world. We at The Epoch Times know well its true nature.

Our efforts alone are not enough. We need you to be a part of this journey.

By coming together, we can win this battle. Subscribing to The Epoch Times will equip you with the facts that can help you make up your own mind and contribute positively to society.

Products and Packages

What types of subscriptions does The Epoch Times offer?

Currently, The Epoch Times prints once per week in Europe and distributes its print newspapers across Europe and the UK. Daily subscription service is not available at this time.

How can I subscribe?
Can I change my subscription plan?

Yes. Please contact us by calling +32.9.233.77.13, or email us at subscribe@epochtimes.eu

Does The Epoch Times offer group or bulk subscriptions?

Yes, please call +32.9.233.77.13 and we will do our best to accomodate you.

Billing

How are my subscriptions billed?

The subscriber will be charged in advance based on the subscription plan, which can be monthly, quarterly, annually, etc.

Auto-renewable subscriptions will be charged at the beginning of each billing cycle (unless cancelled).

For “end-of-the-month” cases, if a selected date is not present in a month (say, the 31st) for billing, then the preceding date is selected. The renewal shifts back to the original date in the subsequent month, if available. Example: The customer has signed up for a subscription that renews on the 31st of every month. The renewal of the subscription will fall on Jan. 31, Feb. 28, March 31 and so on; i.e. the subscription will renew on the last day of the month

How do I know when my renewal payment is due?

Your subscription renewal date is in your confirmation email of your subscription.

Where can I change my billing information?

Call us at +32.9.233.77.13 during our business hours.

Where can I see my billing history?

Call us at +32.9.233.77.13 during our business hours.

Will I get a confirmation for each credit card payment?

Yes. You will receive an email confirmation of each payment when the charge is successful.

What if I forget to pay for my subscription renewal?

Delivery of your paper will be stopped. We will contact you to ask if you want to renew.

Delivery

What methods do you use to deliver the paper?

The Epoch Times Belgium uses delivery by national post services.

What if my paper is delayed?

Depending on your location, there may be disparities in delivery times due to your location and other factors. Newspapers may take several business days to arrive.

It usually takes 7 to 14 days to get your first paper. If your subscription was ordered after our cutoff time (Tuesday end of business day), the paper will be mailed out the following week.

What’s the compensation for a missed delivery?

We will extend your subscription accordingly.

Where can I update my shipping information?

Call us at +32.9.233.77.13 during our business hours.

Where can I update my personal information, including email address?

Call us at +32.9.233.77.13 during our business hours.

How can I pause my subscription?

Please call our hotline at +32.9.233.77.13 during our business hours.

Cancellation

What is the cancellation policy?

Subscriptions can be cancelled at any time. Cancellation requests have to be received 5 business days prior to the beginning of the next billing cycle. If the cancellation request is received less than 5 business days prior to the beginning of the next billing cycle, the subscriber will be charged for the next billing cycle and the cancellation will be effective at the end of that billing cycle.

All cancellation requests must be done through the customer service hotline at +32.9.233.77.13 or through email on subscribe@epochtimes.eu. A cancellation confirmation email will then be sent to the subscriber.

Refund

What is the refund policy?

Refunds will be given on yearly plans only. Refunds are available for the remaining months of your subscription after cancellation, and will be calculated by the number of months you have used the service at the regular monthly rate plus a handling fee of €19,5 or £17,3.

In the event of a cancellation on other plans, no future payments will be charged, but we will not refund a prorated amount of the subscription for the days between the cancellation and the end of the current billing cycle. Purchased materials will continue to be delivered throughout the remainder of the current subscription period unless a request is made to stop delivery.

Contact

How can I contact customer service?

For subscription:

Call us at +32.9.233.77.13

Email subscribe@epochtimes.eu

For cancellation:

Call us at +32.9.233.77.13

Any questions? Call us on +32.9.233.77.13 Or email us on subscribe@epochtimes.eu

Click here to learn about our Subscription Terms & Conditions

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Eeuwfeestlaan 38, 9840 De Pinte, Belgium